Capital Reach System Requirements and Troubleshooting Steps

I. Overview

Follow these steps to determine if your computer has the system requirements to view the presentations.

A. Review Hardware Requirements - Please read Hardware Requirements, section II below, to be sure your computer has the proper hardware to view the presentations. If your computer does not meet the minimum system requirements, your system will perform slowly and will have a difficult time loading presentations and navigating within them.

B. Review Software Requirements - This webcast is supported on computers running the Windows Operating System and Macintosh operating system.

C. Mobile Device Users - mobile device users, view support information below.

D. Troubleshooting Tips - If you are unable to view presentations after reviewing the hardware and software system requirements outlined in this document, follow the Troubleshooting Steps section below.

II. Hardware Requirements

You must have the following hardware components in order to view presentations.

A. COMPUTER: Minimum processor and memory as recommended by operating system manufacturer.

B. INTERNET CONNECTION: A broadband Internet connection is required.

C. SOUND: 16-bit sound card and speakers

D. DISPLAY: A VGA display set to a screen area of 1024 x 768 pixels or higher and 16 bits of color or higher.

III. Software Requirements

Windows OS System Requirements

A. Versions supported: Windows 7, 8, 10

B. Adobe Flash Player and web browser support: users must have the current version of the Adobe Flash Player installed or have a HTML5 compliant web browser with standards-based media playback support on supported versions of the Windows and Macintosh operating systems. Consult the table provided at the URL below to determine the minimum web browser supported on each operating system version for users using the Adobe Flash Player plugin.

Check Operating System and Browser Version Support from Adobe

C. Your web browser should have JavaScript enabled.

If you have the requirements listed above, then you are ready to view presentations. If you are still having problems, please review the troubleshooting steps below.

Checking Adobe Flash version

If you are using the Adobe Flash player, check your version by selecting the link below.

A. Update Adobe Flash Player - users of the Adobe Flash player who are experiencing problems viewing our content, you may need to re-install the latest version of Adobe Flash Player by clicking on the link below.

Macintosh System Requirements

Users must have the current version of the Adobe Flash Player installed or have a HTML5 compliant web browser with standards-based media playback support on supported versions of the Macintosh operating system. Users of the Adobe Flash player may consult the table provided at the URL below to determine the minimum web browser supported on each operating system version.

Check Operating System and Browser Version Support from Adobe

Your browser should have JavaScript enabled.

IV. Mobile Device Support

Users of supported Android and Apple iOS devices with an enabled Internet connection can stream sessions to their mobile device directly from the event page.

V. Troubleshooting Steps

If you are having trouble with the webcast, follow the steps below:

A. Is there a problem with your Internet connection? - try accessing other websites to make sure that there is not a problem with your Internet connection.

B. Do you have an up-to-date version of the Flash Player installed on your computer?

If you do not have an up-to-date version of the Flash Player

C. Do you have sufficient bandwidth on your Internet connection to view the webcasts? Note that a broadband Internet connection of 300kpbs is required to view the video webcasts.

D. Can you play Adobe Flash files from another source?

E. Webcasts and Firewalls

Both your computer firewall(s) and your network firewall(s) need to support streaming of Flash media over ports 1935, 80, or 443. Check with your network administrator to ensure your configuration supports this.

Still Having Trouble - If you cannot play the gallery samples, please contact your system administrator for further troubleshooting support.

Difficulty Navigating within Presentations? - Users with older computers may experience delayed response when navigating within some longer presentations using indexing features such as "Browse Slides." These indexing features do function as intended but may require more time than expected on longer presentations.

F. Is your web browser is up-to-date – update your web browser to the current version.

If you continue to have difficulty, please send an e-mail to [email protected]. Please be sure to note in your e-mail the version of your operating system and web browser. Also note any error messages that you are receiving while attempting to load the webcast.